At WebHostingHINTS.com, our goal is to make hosting
simple for everyone.
Here are some frequently asked questions.
If you don't see something here and want to know, simply email Support@WebHostingHINTS.com.
We are happy to answer any questions your may have about our
services.
General Questions
Domain Name Questions
Technical Questions
General Questions
1. What is Web Hosting?
Web Hosting is the act of renting space and
bandwidth through WebHostingHINTS.com so
that you may publish your web site online, which gives
you complete control over your web site's contents.
2. Is my account permitted
to have commercial material?
Yes, definitely. We
have clients whose material range from personal to selling
software to personal items online. However, we do not allow
certain explicit adult content, spam, warez or illegal
content with our services. See terms
and conditions for details on content permitted on
our servers.
3. Do you provide tech support?
Yes, we will provide our customers with technical
support for any problems related to services or tools that
are offered by us. We also include a help & knowledge
base page to assist all our clients with their account. If
you are a WebHostingHINTS.com client
and require further assistance, simply contact our support
group, by sending an email to Support@WebHostingHINTS.com,
this will automatically open a Support Ticket on your account. If
the request is beyond our scope of support of web hosting,
our staff is able to give you a quote or bid on your website
project.
4. How long does it take to set up service ?
This is process normally takes a few hours
(during business hours), as long as your payment (via credit
card) is approved. You will receive an automatic welcome
and setup information by email once your account has been
approved.
All WebHostingHINTS.com accounts are approved by one of our staff, to make
as sure as possible that spammers do not attempt to register with WebHostingHINTS.com.
Back to top 
5. How do I upload my website files?
All hosting accounts come with an FTP (File
Transfer Protocol) account which allows you to upload files
to your account via an FTP Client. If you do not have an FTP
Client, we offer links to download one for free in our help
section. Almost all site design programs like Adobe Pagemill,
Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio,
HotMetal Pro, Netscape Communicator and NetObjects Fusion all
have FTP built in so that you can easily upload your pages
to your web site. Additionally you can use the cPanel file
manager and delete and upload files to your website.
6. Do you support Frontpage Extensions?
Yes, all of our plans support FrontPage Extensions.
7. Can I change from one plan to another?
Yes. Changing plans is easy, just let us know and
we will set it up for you & prorate and billing or credit
to your account.
8. I am not very experienced in building a web
site. Is it easy to learn with your services?
You may wish to use Microsoft FrontPage or Microsoft's new Web Page Editor,
Adobe (Macromedia) Dreamweaver (the best web page editor & probably one of
the more expensive in cost) or one of the dozens of free WYSIWYG (What You See
Is What You Get) programs available on the Internet to build your web site. Check
out the free software and shareware available at hotfiles.com or download.com .
Note we do not provide support for any website editing software.
Back to top
9. What is Uptime?
Uptime is literally what it means - it is the amount of time a web site
is online throughout the entire month. The best uptime would be 100%, but because
things can break, many hosts offer 99.9% uptime guarantees.
10. Why did some web hosting company
offer un-metered bandwidth and you charge for over bandwidth?
BEWARE of a hosting companies that offer unlimited or un-metered bandwidth,
because normally their bandwidth get abused by certain people for distributing
files for download, porn sites or free downloads. And because of this, your site
which is hosted sharing with them will get the effect and your site performance
can be effected.
Back to top
11. I am using too much bandwidth! Is there anyway
for me to make it less?
In most cases, yes. You should first try to optimize the graphics on your web site.
How you optimize graphics on your web is using either JPG or GIF format
and make the picture only as large as you need for your web page. You can also
look to see if your image looks just as good with fewer colors. In most cases
many JPEGs look just as good with a higher compression level.
Use a graphic
editor like adobe photoshop or Corel Draw, etc to compress your image.
You should also analyze the HTML code of your site.
Reason is, this makes sure your use relative paths, so
that images are not downloaded more than one time. Remove
any extra spacing and when linking to other pages, use
relative paths and not absolute links.
Best of all, optimizing your page like this makes
the user experience better as your site will load faster
for them!
Another method of checking your web site, is using
W3.org
validator, which is available for free use.
Back to top
12. Can I host more than one web site within my
account?
Absolutely! Each plan includes a certain number
of add-on domains. Each add-on domain may be created in your
control panel and will allow you to have a different page
show up for a different domain name. This means you don't
need a separate hosting account for more than one web site.
Keep in mind that you will still only have one control panel
to manage the different sites.
WebHostingHINTS.com different plans allow for more add-on domains and also
more parked domains. You can find the details on the MAIN Plan
page.
13. What exactly is space and bandwidth/data transfer?
Diskspace is the size your website pages take
up space on the web computer server. Every single
letter on your website has to be stored somewhere on your
web host's server. Each letter is one byte, and a megabyte
is roughly one million bytes. HTML pages are usually very
small, but it is the extra images, scripts, and even databases
that can take up large amounts of disk space.
Bandwidth/Transfer
is the amount of data the server will allow your site to
send in a month. Transfer is usually measured in gigabytes
- billions of bytes. Once you go over your monthly limit,
a host may either shut your site down for the remainder
of the month or it can charge you 'overage.' This overcharge
is usually averages about $2.00 (note others may charge
as high as $5.00) per extra gigabyte of transfer, per month.
Back to top
Domain Name Questions
14. What is a Domain Name?
A Domain name is an Internet Address that will uniquely identify your website.
You might have visited websites such as http://WebHostingHINTS.com, http://www.Yahoo.com or http://www.Google.com,
as a few examples of Domain names.
Having a Domain Name allows you, for example, to have an e-mail address
such as joe@yourdomainname.com.
To see if a Domain Name your wish to use is available,
and is not used by anybody else, please, visit InterNIC's
WHOIS database, and type in the domain name of your choice. If there will
be no match, you are can register that domain name, else you have to choose another
one.
Back to top
15. What is a subdomain?
Consider subdomains as an extension of your domain. For example, your site
is "www.example.com". A subdomain would be "www.test.example.com".
Subdomains are usually treated as separate sites from
the main domain site.
16. Do I
have to change my domain if I get a new host?
No. Provided that the domain is registered in your name or your firm's
name (as it should be), you can simply update your nameservers (from where you
manage your domain names (Registrar)) to that of your new host or domain transfer.
Back to top
17. Do you handle the domain registration process?
No we do not handle registering of domain names, "at this time".
In most cases we recommend using GoDaddy.com in
view that their prices are generally fair.
Also GoDaddy.com has
been around for some time, therefore fairly established Domain Registrar.
If you are transferring a domain to GoDaddy.com,
you will need to handle the domain transfer yourself. Yet GoDaddy.com has
online information how to contact your present registrar and
what you need to do to move your domain to GoDaddy.com.
18. Can I use domain names from other countries (cc
.nu To)?
We support almost all TLD Extensions. Even the new .biz, .per, .info, including
.mobi, etc
Please email support if you need to know about a specific domain TLD Extension.
Back to top
19. What if I don't have or
want my own domain name?
We do not support or supply the use of a third-level
domain (sub-domain).(i.e. yourname.WebHostingHINTS.com).
20. Who transfers my existing
domain to your server?
You are responsible to make sure your domain points
to our server. We will provide you with our nameservers
which are needed to make this change. If you still need
help, we will be glad to assist you, just contact our Support@WebHostingHINTS.com .
Back to top
21. What steps do I need to take
to get my domain transferred and my files uploaded to
your servers?
Steps are fairly simple;
1: Sign up with us.
2.
Sign in to your domain registrar web site and change your
domain DNS to;
NS1.WebHostingHINTS.com
NS2.WebHostingHINTS.com
3: Once you verify the change of nameservers your domain name will point to our
name server, and the rest of the world will be able to access your new site on
our server with the domain name. Initially you may see a temporary PlaceHolder
page, which you can replace with your web site pages.
4. Within less than 24 hours you will receive an email
from us stating that your account has been set up and issuing
you a temporary URL.
5: Transfer your content and test your site on our server
with your temporary URL. For example, if we give you a
temporary URL, you can put that URL browser as http://yourserver.temporay.com
to see what your pages will look like on our server. You
can also use the url to upload your files with FTP, or
log into your control panel using the address included
in your welcome e-mail to access our web based file manager.
Back to top
22. Will my domain work both with the 'www' and without
it?
Yes, you can access your site using both www.domain.com, and domain.com.
Technical Questions
23. What are PHP, perl, etc?
These are all programming languages which are referred to by their acronyms.
PHP - PHP:
Hypertext Preprocessor
Perl -
Practical Extraction and Reporting Language
Each programming language has its own benefits and uses.
It is best that you research on your own to find one that
best fits your needs.
Back to top
24. What is MySQL, etc?
MySQL is
one of the most popular open source database systems.
Depending on what your needs are, you can use a database
to organize your website's data.
25. How many MySQL databases
come with each domain?
This varies by what rate plan you have signed up for. For each plan includes
a certain number of databases.
26. What is Static IP Address
and Do I need static IP Address to host my site?
A Static IP means that your site is hosted on a single IP Address without
sharing with others.
The reason why there is a need for static IP is purely because of clients
website software need to use a SSL Certificate on or part of their website. A
typical example is an eCommerce website (on-line store), to make sure customer
data entered, is secure.
In terms of performance or reliability, both static
IP and dedicated IP are the same.
Back to top
|
