WebHostingHINTS.com  

 
   
 



PetHINTS.com
Recommended

Online Pet Store
click here..




Online Store
click here..



 
 

WebHostingHINTS.com - Pre-Sales Questions

Below are listed various ways of finding your solutions.

If you can not find the answer Contact Us.


   

Pre-Sales Questions

1.
  Do you allow sites to advertise for money, on their web site?
2.
  What forms of payment do you accept?
3.
  Are WebHostingHINTS.com server's Unix, or Windows?
4.
  Do you allow adult sites?
5.
  Is tax included with my monthly or yearly plan?
6.
  What control panel do you use and do you have a demo?
7.
  Can I pay monthly?
8.
  How long does it take to setup my account?
9.
  Are there any hidden costs, or setup fees?
10.
  Do you offer telnet or shell access?
11.
  Can I password protect directories/folders?
     
   

DNS (Domain Name Servers)

12.   How long does it take to get my domain working?
13.
  What do I set my domains name server's to?
     
   

cPanel (Control Panel)

14.
  Do you have a manual for our control panel?
15.   Where do I go to login to my control panel?
16.   How do I make sub-domains?
     
   

FTP

17   Where can I download a free FTP?
18.   It's not letting me upload my files what's wrong?
19.   Why doesn't my ftp password change when I change my cPanel password?
     
   

E-mail

20.   How do I create email accounts?
21.   What do I put for both incoming and outgoing mail server?
22.   Where do I go to check my emails using my browser?
23.   How can I setup webmail to go directly to horde, roundcube or squirrel mail?
     
   

CGI/ASP/PHP/MySql/JSP

24.   None of my cgi scripts are working on the server. How do I get them to work?
25.   Do you offer ASP?
26.   How do I create databases and manage them?
     
   

SSL Certificate

27.   I'm going to purchase my own ssl what do I need to know?
     
   

Subdomains

28.   READ THIS BEFORE SETTING UP A SUBDOMAIN!
29.   What is a subdomain?
     
   

Add-on Domains

30.   What is an add-on domain?
31.   READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
32.   Help I added an add-on domain why did it say subdomain added?
     
     

Pre-sales questions
1. Do you allow sites to advertise for money, on their web site?
 Yes, your website is your website and you may do within reason of the law, have any commercial advertisements you wish.

2. What forms of payment do you accept?
 All Credit Card payments are made via PayPal or Google CheckOut.
 (note users do not have to be a PayPal member)

3. Are WebHostingHINTS.com server's Unix, or Windows/NT?
 WebHostingHINTS.com servers are Linux (Unix).
Presently there are no plans to add Windows servers.

4. Do you allow adult sites?
 No, we do not allow adult sites on WebHostingHINTS.com.
 There are other Hosting firms on the Internet that specialize in adult site hosting.
Back to top Back to top

5. Is tax included with my monthly or yearly plan?
  If tax is applicable, tax is included within our pricing.

6. What control panel do you use and do you have a demo?
  The control panel we use is called Cpanel.
 A demo of Cpanel can be found here
Login with the username demo, and the password demo.

7. Can I pay monthly?
  Yes, you may pay monthly.
 Paying annually gives you a saving of approximately 16+%.

8. How long does it take to setup my account?
  Your account will be setup automatically shortly after your payment has been approved.
  If your account setup takes any longer, it usually is due to our staff & double checking on the out look for spammers signing up.  If you were referred to WebHostingHINTS.com please email us, explaining who & why you signed up with WebHostingHINTS.com.
Back to top Back to top

9. Are there any hidden costs, or setup fees?
  No

10. Do you offer telnet or shell access?
  NO! Due to security reason's we do not offer telnet or shell access.
 You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

11. Can I password protect directories/folders?
  YES! You can password protect directory's/folder's within CPanel.
Back to top Back to top


DNS (Domain Name Servers)
12. How long does it take to get my domain working?
  Generally i usually takes approximately 24-48 hours for a domain to fully propagate.
 In view the all computers & software are getting faster & faster, your experience maybe within less than an hour.

13. What do I set my domains name server's to?
 ns1.webhostinghints.com
 ns2.webhostinghints.com
Back to top Back to top


cPanel (Control Panel)
14. Do you have a manual for our control panel?
  Go to http://www.cpanel.net/docs/cpanel/

15. Where do I go to login to my control panel?
  You go to http://www.yourdomain.com/cpanel
  See WebHostingHINTS.com forum for more details. or open a Support Ticket

16. How do I make sub-domains?
  To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.
Back to top Back to top


FTP
17. Where can I download a free FTP?
 We recommend downloading open source FileZilla from Sourgehere.

18. It's not letting me upload my files what's wrong?
  Make sure you are uploading to the right web directory which is the public_html folder.

19. Why doesn't my ftp password change when I change my cPanel password?
 Please allow 24 hours for your FTP password to sync with your Cpanel password.
Back to top Back to top


E-mail
20. How do I create email accounts?
  To create an email account login to your control panel and click add/remove email account's.

21. What do I put for both incoming and outgoing mail server?
  For both incoming and outgoing mail server enter;
mail.yourdomain.com

22. Where do I go to check my emails using my browser?
  http://yourdomain.com/webmail/

23. How can I setup webmail to go directly to horde, roundcube or squirrel mail?
 Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
Back to top Back to top


CGI/ASP/PHP/MySql/JSP
24. None of my cgi scripts are working on the server. How do I get them to work?
  Make sure that the cgi scripts permission are set to 755.

25. Do you offer ASP?
  No.

26. How do I create databases and manage them?
  Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Back to top Back to top


SSL Certificate
27. In purchasing a ssl certificate, what do I need to know?
  Our servers are Apache + Mod SSL


Subdomains
28. READ THIS BEFORE SETTING UP A SUBDOMAIN!
  To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work.
  An example might be, creating the subdomain test.MyDomain.com so my sub name is going to be test. If you already have a folder in ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

29. What is a subdomain?
  www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.mydomain.com is a subdomain. www.forum.mydomain.com is not a subdomain.
Back to top Back to top


Addon Domains
30. What is an add-on domain?
  An add-on domain is a fully functional domain that will work out of a folder in your main sites ftp.

31. Suggest READ the following before setting up an ADDON domain!
  You cannot create an add-on domain if your DNS (Domain Name Server) Information has not propagated to all the servers through-out the world. After you change your website DNS, full propagation generally takes 24-48 hours, after which point, you can create your sub domain or add-on domain, etc.

  There are three fields cpanel asks for when creating an add-on domain.
1. "New Domain Name"
   You will put in the newdomain.com do not enter www in the name!

2. "Username/directory/subdomain Name"
 This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. An example might be; If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the add-on domain to be chris you will mess a lot of things up!!!

3. " Password"
 Fill in any password you want here.

32. You added an add-on domain . Why did it say subdomain added?
  It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an add-on domain.
Back to top Back to top

[Home]  [Hosting Plans]  [Order]  [Support]  [Design]   [About Us]  [Contact Us]  [Forum]  [Site Map]

 
© - WebHostingHINTS.com, San Mateo, CA. 94402 - Copyright